Terms of Service

These Terms of Service ("Terms") govern your access to and use of getvitalbee.com and vitalbeefeed.com (together, the "Sites") and any purchase of VitalBee products. Both Sites are operated by Natural Bee Care, LLC ("VitalBee," "we," "us," or "our") and are subject to the same Terms. By accessing the Sites, submitting a form, or placing an order, you agree to these Terms. If you do not agree, do not use the Sites or purchase our products.

1. Who we are

Natural Bee Care, LLC is a California limited liability company doing business as VitalBee. Our mailing address is 1855 Grogan Avenue, Suite A, Merced, CA 95341. Contact: [email protected], (866) 834-5004.

2. Eligibility

You must be at least 18 years old and able to form a legally binding contract to use the Sites or purchase our products. If you are using the Sites on behalf of a business or other entity, you represent that you have authority to bind that entity to these Terms.

3. The VitalBee products

VitalBee sells performance nutrition products for honey bees, including 10 LB and 40 LB cases of VitalBee patties and a dry mix available in larger quantities for operations that produce their own patties. Product specifications, pricing, and availability are described on the Sites and may change without notice.

4. Orders, pricing, and payment

• Order acceptance. Your order is an offer to buy. We confirm orders by email or through our CRM. We reserve the right to accept, limit, or decline any order for any reason, including suspected fraud, errors in pricing or product information, or limited availability.
• Pricing. Prices are listed in U.S. dollars and do not include taxes or shipping unless stated. We may correct pricing errors, even after an order has been placed, in which case we will contact you for confirmation or refund.
• Payment. You authorize us (or our payment processor) to charge the payment method you provide for the total order amount, including taxes and shipping.
• Test quantities and samples. Test quantities or samples are offered subject to availability and the terms communicated at the time of the request. Limit one per operation unless otherwise agreed.

5. Shipping and delivery

VitalBee ships nationwide via freight and parcel carriers. Shipping timeframes are estimates only and are subject to carrier performance, weather, and production schedules at our fulfillment partners (Diversified and Global Patties). Risk of loss and title pass to you upon delivery to the carrier, unless otherwise agreed in writing.

6. Returns, cancellations, and refunds

• Cancellation. Orders can typically be canceled before they enter production or ship. Contact us as soon as possible if you need to cancel.
• Returns. Because VitalBee is a perishable agricultural feed product, we do not accept returns of opened or stored product. Unopened, undamaged product in original packaging may be eligible for return within 14 days of delivery with prior approval; restocking and freight costs may apply.
• Damaged or defective product. Inspect your shipment on delivery. If product arrives damaged, defective, or short-shipped, contact us within 7 days with photos so we can arrange a replacement, credit, or refund as appropriate.

7. Intellectual property

The Sites and all content on them — including text, graphics, logos, photographs, illustrations, video, product imagery, and the VitalBee name and marks — are owned by or licensed to Natural Bee Care, LLC and protected by U.S. and international intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Sites for personal or internal business purposes. You may not copy, reproduce, modify, distribute, scrape, or create derivative works from the Sites or their content without our prior written consent.

8. Acceptable use

You agree not to:

• Use the Sites for any unlawful purpose or in violation of these Terms
• Attempt to interfere with, disrupt, or gain unauthorized access to the Sites or the systems that host them
• Use robots, scrapers, or other automated means to access the Sites, except for public search-engine indexing
• Reverse-engineer, decompile, or attempt to extract source code from the Sites
• Impersonate any person or misrepresent your affiliation with any person or entity
• Transmit malware, phishing attempts, or other harmful code

9. User-submitted content

If you submit a testimonial, review, photograph, video, question, or other content to us (by form, email, SMS, or social channels we operate), you grant Natural Bee Care, LLC a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, adapt, publish, and display that content in connection with VitalBee's business. You represent that you own or have the rights to the content you submit and that the content does not violate any third party's rights.

10. Third-party links and services

The Sites may link to third-party websites, research publications, or services that we do not control. We are not responsible for the content, accuracy, or availability of those sites, and linking to them does not imply endorsement.

11. Communications — email and SMS

By providing your email address or phone number, you consent to receive transactional and, where you have opted in, marketing communications from VitalBee. Message and data rates may apply to SMS. You can unsubscribe from marketing emails via the unsubscribe link in any message, and you can stop SMS by replying STOP. See our Privacy Policy for more.

12. Disclaimers

THE SITES AND THE PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, NATURAL BEE CARE, LLC DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that the Sites will be uninterrupted, secure, or error-free, that defects will be corrected, or that the Sites or the servers that make them available are free of viruses or other harmful components. Content on the Sites about bee nutrition and colony health is provided for general informational purposes and is not a substitute for the judgment of a qualified beekeeper, veterinarian, or apiary specialist.

13. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL NATURAL BEE CARE, LLC OR ITS OFFICERS, EMPLOYEES, AGENTS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, COLONY LOSSES, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO YOUR USE OF THE SITES OR ANY VITALBEE PRODUCT, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SITES OR A PRODUCT WILL NOT EXCEED THE GREATER OF (a) THE AMOUNT YOU PAID US FOR THE PRODUCT GIVING RISE TO THE CLAIM IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE, OR (b) ONE HUNDRED U.S. DOLLARS ($100). Some jurisdictions do not allow certain limitations, so portions of this section may not apply to you.

14. Indemnification

You agree to defend, indemnify, and hold harmless Natural Bee Care, LLC and its officers, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Sites, your violation of these Terms, or your violation of any right of a third party.

15. Governing law and venue

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles. Any dispute that is not subject to arbitration (see Section 16) will be brought exclusively in the state or federal courts located in Merced County, California, and you consent to the personal jurisdiction of those courts.

16. Disputes — informal resolution and arbitration

Informal resolution first. Before filing any formal action, you agree to contact us at [email protected] with a description of your claim and to give us 30 days to attempt to resolve it informally.

Binding arbitration. If we cannot resolve the dispute informally, any claim arising out of or relating to these Terms, the Sites, or a VitalBee product will be resolved by final and binding arbitration administered by a recognized arbitration provider (such as JAMS or AAA) under its applicable consumer or commercial rules, before a single arbitrator in Merced County, California, or at another location mutually agreed. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

Class-action waiver. You and VitalBee each agree that disputes will be resolved only on an individual basis, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding.

Exceptions. Either party may bring an individual action in small-claims court and may seek injunctive or equitable relief in court to protect its intellectual property rights.

17. Changes to the Sites and these Terms

We may modify the Sites, products, or these Terms at any time. When we make material changes to these Terms, we will update the "Effective date" at the top of this page and, where appropriate, provide additional notice. Your continued use of the Sites or purchase of products after the effective date means you accept the updated Terms.

18. Termination

We may suspend or terminate your access to the Sites at any time, with or without notice, for any reason, including violation of these Terms. Sections that by their nature should survive termination (including Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, Governing Law, and Disputes) will survive.

19. Miscellaneous

• Entire agreement. These Terms and our Privacy Policy, together with any order confirmations, constitute the entire agreement between you and Natural Bee Care, LLC regarding the Sites and our products.
• Severability. If any provision is held unenforceable, the remaining provisions will remain in full force.
• No waiver. Our failure to enforce any right or provision is not a waiver of that right or provision.
• Assignment. You may not assign these Terms without our prior written consent. We may assign them without notice in connection with a merger, acquisition, reorganization, or sale of assets.
• Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control, including weather, disease, supply chain disruption, labor stoppages, or carrier failures.

20. Contact us